FAQs
The Basic Questions
Tokyo Station is a brand new concept – our love-letter to the vibrant Japanese arcade scene of the early 2000s. Inside you will find painstakingly-sourced authentic Japanese offerings, including but not limited to the following:
- A game floor filled with Japanese-import games with a best-in-class lineup, including games you can’t find anywhere else;
- The most diverse offering of Gachapon / Gashapon in DFW;
- A meticulously-curated bar combining a celebration of Japanese whisky with Japanese drafts and a celebrated cocktail menu;
- A custom claw and UFO skill game experience where strategy is the name of the game (and with theme and imported prizes you actually want to win);
- A wildly delicious imported-ramen-focused menu that will leave you satisfied and revitalized;
- A gorgeous venue designed in Tokyo streetstyle and filled with art by renowned street artist Joe Skilz;
- Unparalleled vibe; and
- An incredible staff and company team characterized by talent, hard-work, mutual appreciation, caring, and fun.
In many ways it is a Choose Your Own Adventure experience. In our lobby room, you can visit our wonderful bar, place a food order (via the bar or our ordering kiosks), or play any number of games without paying any admission at all. On our token wall, you will find our Tomy Gachapon machines as well as a handful of token-based claw machines. Most of the rest of the lobby contains some Claw, UFO, and pinball games, as well as Elevator Action Death Parade, all running on game cards. And finally, we are testing a small handful of games set entirely to free mode (Killer Queen, Deathball, & Kung Fu Kickball).
If you proceed into our main game room (which has its own entry through the front patio), you will encounter our konbini (corner store with snacks and such) and host stand. All games past the host stand are part of our “Free Play Tokyo” area, which requires an admission for entry (currently $11.49 plus tax) for unlimited daily play.
Every day, we are all ages until 9:00 PM.
After 9:00 PM, there are a few rules to be aware of: (1) Tokyo Station goes to 18 years of age and up at 9 p.m. Monday – Thursday; and (2) Tokyo Station goes to 21 years of age and up at 9 p.m. Friday and Saturday.
For the admission area, children under 13 require a guardian with a game room admission for the purposes of supervision. Groups of children require a reasonable ratio of adults to children for supervision purposes. Other than that, children are governed under the same conduct rules as anyone else.
Our regular admission price is one of the best values you can find and, while we are organized as a for-profit business, Tokyo Station’s regular business practices convert would-be profits into increased pay and benefits for staff and better experiences for our customers. Your admission fees make everything we do possible and we cannot adjust them lightly.
Even so, there are a few ways to knock your admission fee down a bit (for reference, our regular admission is currently $11.49 plus tax):
o With a valid school ID (student/teacher/staff) or qualifying Veteran’s ID card*, we offer a reduced $9.49 plus tax admission (please note that your valid ID must be presented at the time of service to receive a discount);
o For the first hour we are open every weekday (M-F), we offer early bird admissions for only $6.99 plus tax. Usually this is from 3-4pm, but it moves up when we open early (such as holidays, winter break, summer break). If you are planning on taking advantage of this special, check with Tokyo Station home page for any hours changes;
o On Mother’s Day, mothers get in free. On Father’s Day, fathers get in free. On Veterans Day, both active-duty service members and veterans get in free;
o If you want to visit multiple times a month, it might be a discount to purchase a monthly membership (see https://freeplayinc.com/membership); and
o If you are a tax-exempt organization paying for admissions or non-alcoholic food/drink, your expenditures will be tax-exempt with a valid Sales Tax Exemption Certificate
* Any potential discount offered here is subject to availability and may be canceled at any time.
** Qualifying Veteran’s ID cards include: a current VA VIC, a current VA HID, a Veteran’s Stamped Driver’s License, or an active DOD ID Card.
Regular Days: Tokyo Station opens at 3pm Monday through Friday and at 11am on Saturday and Sunday. Tokyo Station closes at 11pm Sunday through Thursday and at 2am Friday and Saturday.
Special Days: Now, having said all that, there are several things that might affect our public hours on any given day. During winter break, summer break, holidays, and similar we often do “early opens,” meaning we open at 11am on those weekdays too. Next, we occasionally (with more frequency November-January) close Tokyo Station to the public for a private rental. Finally, we may occasionally host ticketed parties that can change the cost or availability of access to an arcade for the day. The very best place to get information about our current hours is tokyostationdfw.com. This is where we post upcoming early opens and private closures. We also try really hard to keep our Google hours updated correctly (although sometimes Google makes it hard!). If you are planning a visit, it’s never a bad idea to check our website just to make sure before making the drive!
Game / Prize Questions
Yes! We call it Free Play Tokyo! If you proceed into our main game room, you will encounter our konbini (corner store with snacks and such) and host stand. All games past the host stand are part of our free play area, which requires an admission for entry (currently $11.49 plus tax). We have approximately 95 games, all available for unlimited daily play, in our Free Play Tokyo area. Free Play Tokyo has retro and modern Japanese games along with American releases of Japanese games (like Galaga). The collection is one of the largest Japanese arcade collections in the USA and has been meticulously crafted to replicate the Japanese arcade experience (without requiring a constant supply of Yen)!
Gachapon, or gashapon, are those beloved and omnipresent Japanese capsule machines you find everywhere in Japan! Rather than the low quality capsule toys you might remember from the front of American grocery stores, the contents you receive from an authentic gashapon machine aren’t cheap throwaways, but relatively high-quality, limited-edition goods! These awesome capsule goods are often related to pop culture, making them popular among collectors and casual fans alike, but you’ll also find miniature versions of everyday objects or “cuteness overload” style items where you might find your favorite animal sleeping peacefully (or acting bizarrely human). See dfwgachaguide.com for more information.
All of our claw and UFO machines are games of skill and strategy. People can and do win them regularly. However, that is not to suggest that each game can be won in a single turn (although many can). Indeed, if that was the case, they wouldn’t be able to realistically contain such amazing prizes. Each machine is labeled with a difficulty level to help inform your gameplay choices.
Please don’t. We’ve had multiple machines damaged due to players attempting to move a machine to gain an advantage on the claw games. Shaking, bumping, moving any machine in Tokyo Station machine is uncool, definitely not permitted, and voids all wins.
Tokens can be purchased from our lobby kiosk or from our host stand for $2 per token. Tokens are non-refundable and can be used for the games on our token wall (Gachapon and Figure Claw Games).
Gamecards can be purchased from our lobby kiosk and can be used on any game that has a card reader (pinball, claw games, and unique imports).
Each dollar you load on the card adds 11 credits (although you can receive bonus credits when you load more on the card at a time). Our claw games range between 8 credits (~$.70) and 26 credits (~$2.40) per play.
We often have the largest selection of authentic, imported prizes in our industry! We feature prizes that range in value from $1 per piece to $200 per piece with a focus on imported goods. We have snack claws, ramen claws, figure claws, stuffed animal claws, and a ton of unique claw games you’ve never seen before!
Other Common Questions
Tokyo Station has its own private attached parking lot. If full, there is plentiful nearby street parking available along with the huge, free Chamber of Commerce lot across Mary street.
We do! Brought to you by our in-house fashion designer Jerry Matthews (of the Nine Muses Collection), the Tokyo Station streetwear line is the epitome of comfort, style, and quality. Check out https://freeplaymerch.com/ to peruse our limited edition offerings.
We do! Purchase gift cards here. They are usable for Tokyo Station as well as any Free Play Arcade.
We close out left tabs at the end of the night, so that part is already taken care of (please note that, per the signage on our registers, there is a 20% auto-gratuity on walked tabs).
When you open a tab, your card is pre-authorized for a starting amount of $25.00 (it can go up as your tab goes up). When your tab is settled, the hold is released (and your actual tab amount collected), but your banking institution may not show this immediately. For a credit card, the hold should remain pending and then eventually drop off. Debit cards can be a little trickier though, so we recommend caution when using one to start a tab. Not only does your financial institution remove the hold amount from your account when using a debit card, they can be unreasonably slow in returning funds from a released hold. Occasionally we have also seen, for reasons unknown, debit card institutions break up a single tab charge into multiple smaller charges, which understandably can create confusion. We have found a little patience will ultimately see everything wind up where it belongs, but if you have any questions about your tab, feel free to email jessica@freeplayinc.com
If you think you left something or lost something at Tokyo Station, head back to the location during open hours and ask the staff or door person for the best and quickest service.
If we find something with contact information attached, we will reach out and see if we can connect with you. While we will do our best to help re-unite you with any lost item, we cannot and do not take any responsibility for items left on premises.
If you want to check before you make the trip, email jessica@freeplayinc.com (please specify Tokyo Station) and she will check on it for you as soon as possible. Please note that our lost and found does get emptied periodically, so please don’t wait too long to check in on a lost item.
We hope so! Our insurance does not permit large 3rd -party photo shoots during our normal hours of operation, but we can make our venue available for your formal photos an hour before we open on weekdays. If you are interested in arranging a photo shoot, please contact jessica@freeplayinc.com.
Thanks for thinking of us! Our insurance prohibits large 3rd -party filming during regular business hours, but we might be able to work something out outside of regular business hours. For us to consider your proposal, please email the specifics of what you are requesting to jessica@freeplayinc.com and copy kelsie@freeplayinc.com. The more detail you provide, the easier it is to evaluate the feasibility of your request.
Thanks for your confidence in us! Go ahead and send your resume / letter of interest / whatever you have over to jessica@freeplayinc.com. She would be happy to forward your information to the hiring manager.
Typically, we only open early for occasional holidays or for private venue rentals.
Believe it or not, even on non-summer/non-holiday weekdays when we open at 3 p.m., staff is usually present on location first thing in the morning cleaning, repairing our games, taking in deliveries, changing our game line-ups, having meetings, etc. As a result, our daytime pre-open hours are vital to our operations and not something we alter lightly. Most early open requests are handled as private events (information below) but, we are open to listening to unusually interesting proposals (please provide as many details as possible), but please know it is likely we will have to decline.
We are always interested in awesome partnerships and events. Please note that primary considerations in assessing a potential partnership will invariably include the financial impact and impact to our regular customers/staff. With that in mind, please email your proposal with as many details as you have at your disposal to kelsie@freeplayinc.com so we can consider it.
Parties Generally
These FAQs and the rental booking page likely have the information you’re looking for! If not, please reach out to kelsie@freeplayinc.com and Kelsie will assist as best she can!
While many events will require us to work together by phone or in person, it is our preference to handle the early steps of event planning through email. That way, we both have an easy starting reference point as we plan the event! Feel free to reach out to kelsie@freeplayinc.com to discuss your event!
As much as possible! How quickly we can pull together your event depends on the event’s complexity and our existing calendar, but if it’s not at least a week in advance of your event, your options are likely limited to reserving a table and pre-ordering food through our self-service online booking system.
Our party specialists normally respond to inquiries via email Monday through Friday, 10 a.m. through 3 p.m. Though we aim for a prompt response, it may take a business day to respond to your inquiry.
If it has been more than a business day, check your spam folder and ensure that the response did not inadvertently get miscategorized. If it has been a business day and the message is not in your spam folder, we deeply apologize! Please email us at jessica@freeplayinc.com and/or kelsie@freeplayinc.com. We will get back to you asap (and work on fixing whatever prevented our timely response).
We are so sorry! To maximize our event quality, we cannot accommodate table reservations, pre-ordered food, and similar within 48 hours of the event. That said, we are a great destination for an awesome impromptu party (see the Non-Private Parties section below for more information).
We do apologize, but as indicated on the booking website, all online reservations and bookings are non-refundable. However, as long as we have not begun preparing your food or incurred other costs associated with your booking, we would be happy to move your reservation to a later date at no charge.
Yes and we highly recommend guided team-building based on the overwhelmingly positive feedback we get from groups taking advantage of it. Our Team Tokyo Station Package ($200 plus tax and service charge) includes a brief email consultation with a community liaison and then their team-building services for up to 3 hours on location. Our liaison can run any number of tournaments/challenges on the game(s) of your choice, or simply act as your personal tour guide and share their fountain of knowledge. Guided team-building is availability-dependent, so please inquire early so we can check our liaison’s calendar.
Yes! If you are planning a party and want to provide game cards to all of your guests, please inquire with kelsie@freeplayinc.com.
Also, our best party deal can be found in our $25 Party Packs, which include admission to our admission area, a $5 game card, $4 in Gachapon tokens, a Japanese soda, and a party bag with Japanese goodies for your guests! It’s the best way to give your guests a taste of everything Tokyo Station does at a great discount!
Private Venue Rentals
Yes! The pricing and food and beverage minimum requirements for a private event varies by date and time. Please message kelsie@freeplayinc.com if you’re interested in booking a private party!
Please keep in mind that our location is regularly open to the public and that we must close (or prep and staff early) for your private event. Every time we close we forfeit our regular business and inconvenience our normal customer base. Our venue rental fees are set accordingly. We do offer weekday lunch or happy-hour rentals at considerably more reduced rates. Regardless, we understand a private venue rental is a considerable expense and is most cost-effective for a large party. As an alternative, you might consider a semi-private patio rental or a non-private event during our regular business hours.
Depending on the date, private venue rentals may not be available on holidays (or may only be available at extra cost). In addition, because our weekday lunch and happy hour pricing is based on the business interruption involved with our normal 3 p.m. weekday opening time, the cost of these venue rentals is higher on early open weekdays.
Your food and beverage minimum means you must spend a minimum of the amount indicated on food, beverages, and team-building services provided by Tokyo Station (and we have been known to include merchandise in a pinch). Gratuity and service charge do not count towards your minimum, nor do outside vendors booked on your behalf by Tokyo Station. If you do not meet your minimum, the balance will be owed as a fee to bring you up to your minimum; however, we would much prefer to find a way for you to get actual value for your money. If you have concerns about meeting your minimum, please discuss options with us in advance so that we can find a way to make your minimum work for you.
We have a number of standard options (Ramen Party Bowl! Tokyo Station Taco Platter!) but can also work with you on a custom menu, drink package, and/or event-themed cocktail as well. A complimentary self-serve ice water station is provided in addition to any food and beverage selections.
Yes (but only for private events). Any outside caterer you use must have a current health certificate and will need to add Tokyo Station to their insurance as an additional insured for the day of the event. Please note that if you choose to use an outside caterer, you will still be responsible for your food and drink minimums associated with the venue rental.
We require a signed contract and paid deposit to finalize a reservation for your event (please also make sure to make note of deadlines to finalize your event details in your contract).
Generally, the deposit is the greater of 30% of the venue rental fee or 100% of your food and beverage selections. In certain instances, such as a venue rental during peak hours, the required deposit may be higher.
For large venue party bookings, Tokyo Station accepts all major credit cards, as well as institutional checks. For credit card payments, Tokyo Station will invoice you through our Square invoice system via email. Check payments must be made payable to “Free Play Incorporated” and received by payment due dates at our corporate mailing address (and please let us know to keep an eye out if mailing a check):
Free Play Incorporated
805 Alpha Drive
Richardson, TX 75081
Just one really: If you are paying by credit card, and you are booking a large event, you may run afoul of your daily / monthly / corporate credit card limit(s). If this could be an issue, please check prior to attempting any payment on your Square invoice. Please note that credit card limits (especially on corporate credit cards) can include a total expenditure cap, a daily cap, a monthly cap, and/or a transaction size cap. We take two payments – a deposit and a final payment – for all large events (although you are also welcome to pay in full immediately). If you need us to take a larger deposit to split your payment more evenly, please let us know.
Your final guest count, not subject to reduction, is due 7 days prior to the date of your event. If you have not provided an updated guest count within that time frame, we will proceed with the guest count in your contract. If you need to increase your guest count within 7 days of your event date, we will make every reasonable effort to accommodate your request.
All details for a private party/event must be finalized and confirmed with our staff at least 7 days prior to the party/event. Per person drink tickets and food costs are based on your guest count and are not subject to reduction within 7 days of your event.
However, if you need to add additional food / drink tickets within 7 days of your event due to an increase in your guest count, we will make every reasonable effort to accommodate your request. Please note that it is unlikely we can accommodate additional food within 48 hours of your event.
Tokyo Station charges a 20% Service Charge for private events. Your service charge includes standard staff and gratuity. If you would like additional staff to provide nonstandard services, there may be an additional charge (please contact our event coordinator to iron out the details). If you would like to include additional gratuity, whether before or after your event, please let us know.
Tokyo Station charges the current combined state and local sales tax rate on all services except the service charge associated with your event. If you are a tax-exempt organization, non-alcoholic food and drink, admissions, team-building and merchandise will be tax-exempt with a valid Sales and Use Tax Exemption Certification (please note, pursuant to Texas law, individuals self-paying are not eligible for their organization’s tax-exempt status).
That’s awesome and our staff truly appreciate you! Please note that, occasionally, a large party will open up a small tab for extras during the event and then leave a large tip on the relatively small tab. For example, at a very large party, one awesome client purchased a tee shirt and left the staff a $400 tip on the ~$20 shirt. This type of “oversized” tip can occasionally cause issues with our payment processor(s). If you decide to leave a large tip for the party, particularly on a comparatively small tab – thank you! – but also please do us a favor and call it to the staff’s attention. We have a procedure for running the tip separately so that we can ensure the amount is processed and distributed to our staff in accordance with your wishes!
Your event organizer and assistants may arrive 15 minutes prior to your venue rental start time in order to conduct necessary setup provided: 1) you notify our event coordinator no less than 48 hours in advance of your event that this will be happening; 2) this time is used for setup; and 3) you understand that our staff will be busy at that time making final preparations for the start of your event. If you need additional time for setup or would like your guests to arrive earlier, please contact our event coordinator for availability and / or pricing.
Because we announce the closure of our venue, turn away conflicting event inquiries, and / or begin acquiring supplies and arranging staffing for your event immediately after you reserve the space, we do not typically offer cancellations. If for some reason you believe you must cancel your event, contact us immediately so that we may explore available options based on the exact circumstances that have arisen.
Probably! Please note that any DJ you hire will need to sign off on our Service Performance Contract regarding music licensing and ensure compliance with all applicable noise ordinances. DJs must use our built-in DJ booth and there is a $50 outside DJ fee to cover special event staff’s introduction of your DJ to our sound system (per your event contract, any damages your outside DJ causes to our sound system are your responsibility).
Yes! We have a handful of DJs we love to work with (and who are familiar with the relevant licensing requirements) and we would be happy to point you in the right direction, or even book one for you if you prefer.
We offer full-service event planning, so if you are looking for something outside our normal offerings (like a specialty photo booth, tenting, food trucks), let us know and we will see what we can accomplish for you! We have fantastic relationships with a number of vendors offering all types of services!
Our Halloween decorations go up at the very end of September or early October at all locations. In early November the Halloween decorations come down and our Christmas / Winter Holiday decorations go up. After January 1, all decorations come down until the next Halloween season. Most of our decorations are time-and-labor-consuming to put up and take down and so it is unlikely we can make much, if any, adjustments for your event, but feel free to inquire with our event coordinator. You are also extremely welcome to bring your own additional decorations for your event as long as you can get them executed during the available setup time and broken down by the end of your private reservation (and as long as they won’t damage our facilities/existing decoration setup).
Non-Private Events
Yes! Tokyo Station is a gorgeous and engaging venue for an impromptu party during normal business hours. That said, if you need something beyond our awesome standard offerings (for example, a reserved table, party favors, pre-ordered food, etc.), it must be booked and paid for a minimum of 48 hours in advance.
Please note that on weekend evenings we can become busy to the point that tables or similar are not always readily available. Also, for instance, if you have 100 people show up and all order food at the same time without any advanced notice, our award-winning kitchen might take a long time to get all of the orders out! But, no matter what, if you come to Tokyo Station for an awesome impromptu party, we will help make it a success!
First, make sure it’s more than 48 hours in advance of the time you want your event to happen (otherwise see above). If so, head over to www.tokyostation.com/reservations! There you can check out the relevant brochures, menus, and FAQs. If you are ready to move forward with a table reservation, pre-ordered food or drink tickets, or party favors, please use the online system to book. If you have questions or want something more complex, email kelsie@freeplayinc.com!
To ensure the best game lineups possible and keep the most games accessible to the public, we do not have private party rooms (sorry!). That said we do offer private, full- venue rentals, semi-private patio rentals, and non-private event options in the form of table and booth reservations (see above for more information).
Guests are welcome in our lobby, front room, and dining area without an admission. Aside from children under 3 years old, an admission is required for all entrants to the free play area in our game room. You are welcome to pay that admission for your guests, or they can self-pay. If your guests will be paying for themselves, please don’t forget to let them know about the admission fee in advance!
The best and easiest way is to be the first of your party to arrive and set up a tab for guest admissions. If you don’t want to stand around and wait for everyone to materialize, you can give your guests a password or give our staff a guest list so that we know who to put on your admission tab. As an alternative to employing a guest admissions tab, with enough advance notice, you may arrange to prepay your admissions through our event specialist (but please note though that pre-paid admissions are non-refundable even if your actual attendance if less than you prepaid).
Please review our supervision policy above. Additionally, if you plan to be visiting Tokyo Station at 9 p.m. or later, please review our age policy (also above) as we do go 18+ or 21+ at 9 p.m. depending on the day of the week.
You can reserve tables, booths, or patios! All reservations must be made at least 48 hours in advance and are available on our reservation booking page!
Tokyo Station’s main game room overlooks 2 patios on either side – a front patio available to all guests, and a back patio eligible for private reservation. The reservable patio has a series of picnic tables and a door to the game floor on each end. There is seating for approximately 40 adults and there is considerable additional space for standing. The patio has shades that can be lowered or raised, ceiling fans, and heaters. In mildly cold or mildly warm weather, the fans / heaters do a great job. In extreme cold or very hot weather it will still feel cold or hot on all patios, including these. Since patio reservations are non-refundable, please consider possible weather conditions prior to booking. Please also note that access to the reservable patio is through the free play area, so all guests will require an admission for a patio reservation.
Our booking page offers a wide variety of size options for your rental but if they do not work for you, please email kelsie@freeplayinc.com regarding solutions!
A table reservation is not required except if you are pre-ordering food (we need a place to put the food!)
Each day at Tokyo Station is different and we do not know in advance whether there will be empty unreserved tables or not (although we can tell you that our tables often fill up, particularly on the weekends). When you make a table / booth reservation, we guarantee that you will have the agreed upon table(s) for your party (and we will place table tent reservations on your table and our staff will have advance knowledge of your party).
When you reserve a table you are taking the chance that the arcade will be slow and the reservation turns out to be unnecessary. When you choose not to reserve a table you are taking the chance that the arcade is busy and table access is limited. Keeping those risks in mind, you know your party best and should make your table reservation decision accordingly. No matter what, we’re going to work hard to make your event awesome and a success.
Yes! Cocktail drink tickets are $9 per drink ticket and include all available beverages on our cocktail menu (and they are honored for other beverages $9 or less). Soda drink tickets are $3 per ticket and can be used for any non-alcoholic beverage priced $4 or less, from either our bar or konbini (corner store with snacks and such at free play area entrance). You must purchase a minimum of 10 of any type of drink tickets for your party. Drink tickets may be pre-ordered or purchased on-site. Please note that all drink tickets are non-refundable.
Yes! If your guest has been given an alcoholic drink ticket but would prefer a soda, that’s completely fine. However, please be aware that we do not have a soda fountain, and therefore we do not offer bottomless sodas. (We also offer soda tickets for a lower cost.)
Yes! All available beverage options are available for your purchase at their regular menu prices and complimentary self-serve ice water is always available. If you’d like, you can open up a tab for your party’s beverages.
Please see our non-private party brochure for party cuisine options. Additionally, our regular menu is available for pre-order or purchase during regular open hours.
If you’d like to provide food for your guests, pre-ordering food is the best way to ensure that your food arrives when your party needs it. Pre-ordered food must be ordered and paid for at least 48 hours prior to service. Please pre-order food through our self-service online booking system, unless you are a tax-exempt organization, in which case please email kelsie@freeplayinc.com with your selections and tax-exempt form. Please note that pre-orders are non-refundable. If you need to add additional food to a pre-existing reservation, please email Kelsie for assistance (but please note that all add-ons must be finalized and paid for at least 48 hours in advance of your event).
That’s perfectly fine, provided you want to order from our regular menu (some party offerings must be ordered 48 hours in advance). Please take into consideration that it may take some time to prepare a large food order without advanced notice. Additionally, please be aware that our kitchen closes at 10pm on days we close at 11pm and midnight on days we close at 2am, so plan accordingly.
Probably not, but if you have an exceptionally awesome proposal that will augment and not detract from others’ use of the venue you are welcome to ask (example of a successful ask: a party wanted to extend a scheduled DJ’s set at their cost – which was awesome). Be aware that before you ask us for permission for specific music or video programming, you need clearance from all licensing agencies implicated by your selections. As a consolation, our standard programming consists of a curated selection of city-pop meets electronica that is a perfect background to an unforgettable evening.
Celebratory desserts, such as cake, are permitted. Ice cream cakes are permitted, but ice cream outside of a cake is not. Any other outside food or drink is not permitted.
If you have a reservation, tablecloths, themed plates and napkins, party favors, and balloon bouquets are great. Anything that needs to be hung on the wall is not allowed. We want your party to be memorable but not due to the damage it causes to our facilities!
Also please be mindful of other arcade guests when planning and setting up your decorations. If your group is spreading out to more than a single or reserved table, please condense decorations down if and when everyone disappears to play games so that the additional tables can then be bussed and made available to other guests. If you have any questions, we’re happy to help!
Definitely. Table reservations, pre-ordered food, party favors, etc. must be booked and paid for at least 48 hours in advance. Admissions do not have to be paid in advance (and it often makes sense to wait because you only need to pay for your actual attendance). But if you do want to pay for admissions, regular menu items, etc. in advance, we would be happy to invoice you. Please note, however, that all pre-ordered items, including pre-paid admissions are non-refundable (although we can give you a pass for a return visit if any remain unused).
To make certain we can deliver your food as expected, our kitchens prep pre-ordered food specifically for your event. As a result, we do not offer refunds for pre-ordered food (or pre-orders generally). However, we would be happy to box up your food for you to take with you!
TOKYO STATION
400 E. South Street
Arlington, TX 76010
© 2025 – Free Play Incorporated